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GADAA.COM.AU – PRIVACY POLICY
This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our GADAA.COM.AU. In this Privacy Policy we, us or our means GADAA.COM.AU.
This privacy policy governs how we collects, stores, uses, and discloses information about users of website Gadaa.com.au owned by Prissha Distributions Co Pty Ltd. This policy applies to the site, along with related products and services offered by Prissha Distributions Co Pty Ltd that link to this policy. This policy does not apply to websites, applications, or services that display or link to different privacy statements.
Information You Provide
When a user engages in certain actions on the site, they may provide us with certain kinds of information. This includes activities including but not limited to:
Creating, accessing, and updating account information
Placing orders
Subscribing to newsletters
Leaving comments
Sending gift certificates/vouchers
Providing feedback
Sharing wishlists
Creating or updating subscriptions
Signing up for notifications
The information provided may include details such as usernames, passwords, email addresses, mailing addresses, phone numbers, order details, payment information necessary to facilitate transactions on the site, and any content they may choose to post or otherwise make available in comments or forum posts.
We may also combine information users provide with data we collect automatically (as further described below).
Information we collect Automatically
Site Data
We may collect information automatically about users when they visit our site. This may include details about the user’s browser type and installed extensions, operating system, access times, language, IP address, and referring URLs, along with other similar data.
Web Browser Cookies
Our site uses cookies, web beacons, and similar technologies to provide features such as account logins and shopping carts, to remember user preferences, to engage in advertising and retargeting, as well as to analyze user behavior. We use web beacons, for example, to deliver cookies, count visits, understand the usage of our site and tell if an email has been opened and acted upon.
Third Party Sites and Services
Our site may link to the sites of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content of these sites, and are not responsible for their practices or policies. We recommend our users review the relevant third-party privacy policies to better understand how those sites and services affect their privacy.
Our site employs a variety of third-party services. These include payment gateways, shipping providers, content-distribution networks, advertisers, analytics, and monitoring tools. Some of these services store information about users, and may track individuals across sites, applications, and services. These services may collect information in a similar manner as described above, including, for example, IP address, access times, browser type, language, device type, and device identifiers.
By interacting with the site, certain information about user devices may be exposed to third parties using cookies and other tracking mechanisms, these third parties include the entities in the list below.
Services with 3rd party cookies:
How we use collected information
We may collect and use users’ personal information for the following purposes:
To improve customer service
Information users provide helps us respond to their customer service requests and support needs.
We may use AI services, such as OpenAI, to analyse, categorise, and route incoming messages from users to the appropriate person or department within our team. This helps us improve response times and ensure that users receive the assistance they need. Additionally, we may use AI services to review customer interactions and suggest internal improvements to our team. This allows us to continuously enhance our customer support and overall user experience.
We may record inbound calls for quality assurance and training purposes. These recordings help us improve our services, identify areas of improvement, and ensure our team members are providing the best possible support to our users. Access to call recordings is restricted to authorized personnel, and we take appropriate measures to protect the privacy and security of these recordings.
To improve our site
We may use feedback from users to improve our products and services.
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
To provide personalized experiences
To offer our users relevant content and recommendations
To display marketing and advertising tailored to our users on our site and on other sites
While login is not mandatory on our website for ordering, after ordering, we may offer a password by email to guest checkout users for the benefit of monitoring order status updates and tracking
To process payments and fulfil orders
We use the information users provide about themselves when placing an order only as described in this policy and to process and fulfill that order. We do not share this information with outside parties except to the extent appropriate to provide the service.
To prevent fraud and abuse
We may use the information contained in orders to prevent fraudulent financial transactions and other illicit activity or violations of our terms of service.
We may use network addresses and similar data to block or report abusive and harassing users. In cases involving potential harm to individuals, we may submit personally identifiable information to law enforcement or other third parties.
For orders that trigger security concerns, we may use your information to verify details such as a phone number by calling it.
To send periodic emails
We may use the email address to send users information pertaining to their orders and accounts. It may also be used to respond to their inquiries, questions, and other requests.
If our users so choose, we may send them emails about products, events, promotions, and offers.
We may track events related to our emails, such as when an email is sent, when images in an email are loaded, and when links in emails are clicked. We use this information to improve our email communications, tailor content to user preferences, and monitor the effectiveness of our marketing campaigns.
How the collected information is shared
Our users may share certain of their information, for example, when users post comments or make forum posts. If a user posts comments or forum posts, they should remember that this information, together with certain user profile information, may be available to the public. We cannot control the privacy or security of information that users choose to make public.
With the exception of the behavioural and analytics data described above and except as set forth below, we do not sell, trade, or rent users’ personally identifiable information to others. However, we may share aggregate demographic information, that does not identify any individual user, with our business partners or service providers.
We may share user information in the following ways:
With user consent. For example, if a user asks us to share their information with our partners.
For the purposes of a merger, financing, acquisition, or bankruptcy transaction or proceeding involving the sale or transfer of all or substantially all of our business or assets.
For legal, protection, security, and safety purposes. Including to comply with law or regulatory requirements, to respond to lawful requests and legal process, to protect our rights and to protect our network, or in an emergency.
For shipping labels and delivery services (all of the information provided in the shipping section during checkout or as asked over the phone, including phone number and email)
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information if and when requested by the customers. Can reach out to us via this contact form https://gadaa.com.au/contact/
How We Protect Your Information
We adopt appropriate practices and security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of personal information.
Data exchange between the site and its users happens over a HTTPS secured connection and is encrypted and authorized by digital signatures.
Privacy Policy Concerns
If you have any concerns or complaints about the way we handle your personal information, please contact us using the details provided at the end of this privacy policy. We will respond to your complaint within a reasonable time and will work with you to resolve the issue. Can reach out to us via this contact form https://gadaa.com.au/contact/
Changes to This Privacy Policy
We update this policy at our discretion at any time by posting the amended version here or by providing such notice about or obtaining consent to changes as may be required by applicable law. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Contact Us
Please feel free to reach out to us via this form : https://gadaa.com.au/contact/
We will get back to you in 2 working business days.
Dated
This document was last updated on 30 June 2023